Support

General Questions 10

• Will RemoteDesk be able to access a user's personal computer files and documents without their knowledge?
• RemoteDesk - Agent Manual
• What type of internet connection is required to run RemoteDesk?
• Allowing RemoteDesk app on Mac OS Catalina 10.15
• What should I do if RemoteDesk crashes?

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Supervisor FAQ's 5

• Can I customize configurations?
• How long after a session is finished can I view the footage?
• How do I tell whether or not an Agent has committed an infraction?
• I see that an Agent has committed an infraction. What do I do now?
• Video playback issues - Firefox

Organisation FAQ's 3

• Which VDIs are compatible with RemoteDesk?
• RemoteDesk - Agent Manual
• What do I need to do to take a Session using RemoteDesk?

Data Privacy and Security 6

• Can RemoteDesk access saved passwords on my computer?
• Can RemoteDesk access financial information saved on my computer?
• What data can RemoteDesk access on my computer?
• What happens when RemoteDesk is not on?
• How to uninstall RemoteDesk from my computer?

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